Ecosse Candles endeavour to deliver all UK orders within 5-7 working days on receipt of cleared payment (other regions may vary). We use Royal Mail and Courier services for standard UK deliveries and also have a next day courier service option available for UK Mainland if orders are placed before 1pm. In the event of an item being temporarily out of stock, we will notify you of the delay and despatch it as soon as it is made and ready for delivery.

The Ecosse Candle Company Limited take great care in packaging your product to ensure it arrives with you in perfect condition. Our packaging boxes are amply sized and you items are well protected. Our packaging material is from sustainable sources. If any part of your order arrives damaged you are required to contact Ecosse Candles within 3 days of receipt of order. You may be asked to supply photographic evidence of the damages so that Ecosse Candles can then make a damages claim with the courier.

A signature may be required for all orders. Please ensure you use a delivery address where someone will be available to sign for your delivery. If your parcel requires a signature and there is no-one available to sign for your parcel at your address, a card will be left by the delivery company advising you to call to arrange a new delivery date or alternatively for you to collect the parcel from your local depot.

Delivery costs UK Mainland

Order Value       Delivery Cost

£0-£4.99                      £3

£5-£44.99                    £4

£45 +                           Free

Delivery costs for Europe

Order Value       Delivery Cost

£0-£4.99                      £12

£5-£44.99                    £16

£45-£149.99                £26

£150 +                         £48

Delivery costs for the rest of the world

Order Value       Delivery Cost

£0-£4.99                      £18

£5-£44.99                    £28

£45-£149.99                £42

£150 +                         £61